• Sign up for our monthly updates, news and special offers Click here

Warranty

Warranty

LIMITED WARRANTY
NV Race Productions (“Ridley”), a Belgian company established in Paal-Beringen, offers the following limited warranty on frame fork sets by the Ridley brand (hereafter “frame(s)”) and on layers of paint and varnish.

To the first owner of a Ridley frame, Ridley offers a warranty covering material and/or technical manufacturing defects for a period of five (5) years, subject to the presentation of a proof of purchase of the Ridley frame from an authorized Ridley dealer. The period of five (5) years starts on the date of purchase, which appears on the purchase invoice issued to the first owner by the authorized Ridley dealer. The five-year (5) warranty only applies to Ridley frames that have been used under normal circumstances and have received appropriate maintenance (please refer to the owner's manual).

The limited warranty does not apply to forks that were not manufactured by Ridley, layers of paint and varnish, or to components attached to the bicycle or frame, such as the gearing, brakes, seatpost and stem, the electric motor and battery, or parts of the suspension.

For layers of paint and varnish, Ridley offers the first owner limited warranty covering material and/or technical manufacturing defects for a period of two (2) years. If the first owner wishes to invoke this warranty on layers of paint and varnish, they need to notify an authorized Ridley dealer in writing within 2 working days upon discovery of any defect. This warranty on layers of paint and varnish covering material and/or technical manufacturing defects for a period of two (2) years is not applicable to fluorescent colors applied to the bicycle.

Claims related to this limited warranty must always be submitted to an authorized Ridley dealer.

Components attached to the bicycle or frame, such as wheels, gearing, brakes, seatposts, handlebars and stems, electric motors and batteries, or parts of the suspension, are only covered by the manufacturer's warranty. This means that Ridley does not offer any additional warranty on those. Please note that the manufacturer's warranty is void if the bicycle or frame was not purchased as new or if the components were not installed correctly by an authorized Ridley dealer or by a third party.

Additional conditions for Ridley's limited warranty on layers of paint and varnish:

This limited warranty offered by Ridley is exclusively intended for the first owner of a new frame, on the condition that is was purchased from an authorized Ridley dealer and it is valid as long as the first owner holds the frame. This means that the limited warranty is non-transferable.

Claims to this limited warranty can only be submitted if you deliver the frame to your authorized Ridley dealer, along with a receipt, invoice or other valid, authentic, written proof of purchase stating the frame's serial number. In case Ridley decides that this frame is covered by the warranty offered by Ridley, then it shall be repaired or replaced by an equivalent product at Ridley's sole discretion. This decision shall be final and binding. The first owner shall pay the labor costs incurred by the repair or replacement of any components. This limited warranty under no circumstances covers any shipping costs from and to the authorized Ridley dealer. Where appropriate, these costs shall always be borne by the first owner.

In any case, this limited warranty offered by Ridley is neither applicable to regular wear and tear, nor to any failures, malfunctions or defects due misuse, neglect, improper installation, improper maintenance, alterations, crashes, collisions or incorrect use. Ridley bicycles and frames are not designed, developed, distributed, manufactured or sold for performing tricks, riding ramps, performing jumps, riding aggressively, riding on tough terrain or in extreme climates or under heavy loads or for commercial use or other purposes; in such cases, the bicycle/frame may suffer damage or the rider may suffer serious injuries for which Ridley cannot be held liable. In all of these cases, Ridley's limited warranty on layers of paint and varnish is void.

THIS IS AN INTEGRATED FINAL STATEMENT FROM RIDLEY’S LIMITED WARRANTY on frames and layers of paint and varnish. RIDLEY DOES NOT GIVE ANYONE, INCLUDING AUTHORIZED RIDLEY DEALERS, PERMISSION TO OFFER ANY OTHER WARRANTIES FOR OR ON BEHALF OF RIDLEY, EXPLICITLY OR IMPLICITLY. NO ONE BUT RIDLEY, AND NO OTHER STATEMENT BUT THE PRESENT ONE FROM RIDLEY, INCLUDING BUT NOT LIMITED TO ANY FURNISHING OF PROOF BY THIRD PARTIES, WILL RESULT IN A CASE OF WARRANTY RELATED TO RIDLEY FRAMES. RIDLEY’S LIABILITY UNDER THIS LIMITED WARRANTY CANNOT BE GREATER THAN THE AMOUNT OF THE ORIGINAL PURCHASE. RIDLEY CANNOT BE HELD LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES.

Disclaimer of liability

The original owner shall waive and Ridley shall not be liable for any other legal means, obligations, accountabilities, rights, warranties arising directly or indirectly from any law or legislation, including but not limited to any alleged implicit guarantee ensuing from the performance, any trade or usage practice, and any alleged implicit guarantee of suitability. In certain states, jurisdictions, or provinces, some or all exclusions or limitations of incidental or consequential damages stated herein are prohibited. Should any of these provisions be declared impracticable, only that particular provision will be affected and all other provisions will remain applicable.