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FAQ

I can’t find my serial number

You can find your serial number on the bottom bracket of your frame. It is a sticker with 5 or 6 digits. Max 6 digits, no bar code (that’s another sticker).

What is the closest dealer?

We have a lot of dealers, you’ll always can find them online through our ‘Find a Dealer’ web page: https://www.ridley-bikes.com/be/nl/support/find-a-dealer.

You don’t find a dealer nearby? Please contact the distributor of your country to help you:
https://www.ridley-bikes.com/be/nl/support/distributors

What does this Ridley bike cost?

You can find our price lists through this link:
https://www.ridley-bikes.com/be/en/support/technical-information/6/price-lists#downloads

You have the possibility to choose between bikes and frame/fork sets. The prices are always mentioned in Euros. Would you like the prices in your own current? Please contact your distributor for a price list in the correct current:
https://www.ridley-bikes.com/be/nl/support/distributors

These prices are just an indication, they may vary from region to region, country to country.

I would like more information about my bike, where do I find this?

The chances are rather big you find every bit of information in our Frame Passports. In these webpages you find the correct article numbers for bottom brackets, headsets and several other spare parts.

Link: https://www.ridley-bikes.com/be/nl/support/technical-information/2/passports#downloads

You will find the needed part and the article code. With this article code you can go to a Ridley dealer. He is able to enter this code into his ordering system and will be able to order this for you.

What is the right size for me?

Advising customers on the right size is almost an impossible job without the right knowledge and data. If you provide us with the right data, we can give a guess. But it will always remain a guess. Some riders like an aggressive feeling with the bike and take a size smaller or a more compact fitting. Others like comfort and choose another setting.

That’s why we always advise to visit a bike fitter. He will take a look and give you the right size. They will give you their complete attention and can help you as it should.

Is my Ridley bike the real deal?

There are a number of differences between a real Ridley and a fake. First of all, there will always be a serial number on the bottom of the bottom bracket. That’s a stickers with 5 or 6 numbers that will be retraceable by Ridley dealers.

Other important differences are the head tube, botton bracket and the liners. A fake Ridley will have liners that come out of the frame. With a real Ridley they are totally integrated.

If you doubt if your Ridley is a real or a fake, please do not hesitate and send us some pictures (info@ridley-bikes.com).

6 reasons to buy a ridley bike

Custom design choose your colors

Smart & innovating
technology

Famous Belgian heritage

Ride the same bikes as
Lotto-Soudal

Designed & Built
in Belgium

Because it's the best ride out there