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Black Collection
I have purchased a Black Collection bike before the start of the action. Can I still get the clothing voucher?
I have purchased a Black Collection bike before the start of the action. Can I still get the clothing voucher?
I have received the voucher, but the clothing I want is out of stock.
Can I use the voucher for multiple orders?
I have purchased a bike at a shop. Why can’t I use the voucher In the store?
I don’t need a set of clothing right now. Can I use the voucher later?
Is it possible to exchange the voucher for cash?
Can I partially use the voucher and keep the credit ?
Can I purchase more than the 300€ of the voucher?
The size I ordered is wrong. Can I exchange it ?
Why is the voucher only available for Black Collection bikes? I just bought a Kanzo A Apex in BLUE and don't get the voucher?
Why is the voucher only valid in certain countries?
In which time frame do you send the products I bought with the voucher?
Where can I apply for the voucher?
Do you also offer shoes, helmets, and other hardware for the voucher?
I bought my Black Edition bike online at www.bike24.com which is a German company. However, I live in France but don't get the voucher.
Do I need to pay shipping costs on top of my order?
Who Is taking care of possible warranty claims on my apparel I ordered with my voucher?