Order

How can I consult current shipping times and availability? Can I also purchase team bikes/parts? Placing an order Change/Cancel order

Payment

Which payment methods does Belgian Cycling Factory accept? Can I pay by credit card? Can I pay by direct debit?

Black Collection

I have purchased a Black Collection bike before the start of the action. Can I still get the clothing voucher? I have purchased a Black Collection bike before the start of the action. Can I still get the clothing voucher? I have received the voucher, but the clothing I want is out of stock. Can I use the voucher for multiple orders? I have purchased a bike at a shop. Why can’t I use the voucher In the store? I don’t need a set of clothing right now. Can I use the voucher later? Is it possible to exchange the voucher for cash? Can I partially use the voucher and keep the credit ? Can I purchase more than the 300€ of the voucher? The size I ordered is wrong. Can I exchange it ? Why is the voucher only available for Black Collection bikes? I just bought a Kanzo A Apex in BLUE and don't get the voucher? Why is the voucher only valid in certain countries? In which time frame do you send the products I bought with the voucher? Where can I apply for the voucher? Do you also offer shoes, helmets, and other hardware for the voucher? I bought my Black Edition bike online at www.bike24.com which is a German company. However, I live in France but don't get the voucher. Do I need to pay shipping costs on top of my order? Who Is taking care of possible warranty claims on my apparel I ordered with my voucher?
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